Return & Refund Policy

At ATA Travel and Safaris, we strive to ensure your satisfaction with every aspect of your safari experience. If you have any concerns or issues with your booking, please review our Return & Refund Policy outlined below:

1. Cancellation and Refunds:

• Cancellation requests must be submitted in writing to ATA Travel and Safaris.
• Refunds are subject to the terms and conditions of your booking, including the cancellation policy associated with your specific tour package.
• Depending on the timing of your cancellation and the terms of your booking, you may be eligible for a full or partial refund, less any applicable cancellation fees or penalties.
• Refunds will be processed within a reasonable timeframe and may be issued via the original payment method used for the booking.

2. Changes to Itinerary:

• ATA Travel and Safaris reserves the right to make changes to tour itineraries, including accommodations, transportation, and activities, due to unforeseen circumstances or events beyond our control.
• In the event of a significant change to your itinerary, we will make every effort to notify you as soon as possible and provide suitable alternatives or compensation where applicable.

3. Customer Satisfaction:

• Your satisfaction is our top priority. If you encounter any issues during your safari experience, please contact our customer support team immediately so that we can address your concerns and ensure your satisfaction.

4. Contact Us:

• If you have any questions or require assistance regarding returns or refunds, please contact us at info@atasafaris.com or through our website’s contact form. Our dedicated team is here to assist you and provide personalized support.

5. Unused Services:

• In the event that you are unable to utilize certain services included in your tour package due to unforeseen circumstances, please notify us as soon as possible.
• Unused services may be subject to review on a case-by-case basis, and refunds or compensation may be provided at the discretion of ATA Travel and Safaris.

6. Force Majeure:

• ATA Travel and Safaris shall not be liable for any failure or delay in performing our obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, or government restrictions.
• In the event of force majeure, ATA Travel and Safaris will make every effort to mitigate the impact on your booking and provide suitable alternatives or compensation where possible.

7. Refund Processing Time:

• Please allow sufficient time for refunds to be processed, as processing times may vary depending on the payment method used and the specific circumstances of your booking.
• We will make every effort to process refunds promptly and keep you informed of the status of your refund request.

8. Non-Refundable Items:

• Certain items, such as non-refundable deposits or fees, may not be eligible for refunds. Please review the terms and conditions of your booking carefully to determine any non-refundable items.

9. Travel Insurance:

• We strongly recommend purchasing travel insurance to protect your investment and provide coverage for unforeseen events, including trip cancellations, medical emergencies, and travel disruptions.
• Travel insurance can help mitigate financial losses and provide peace of mind during your safari adventure.

10. Amendments to Policy:

• ATA Travel and Safaris reserves the right to amend or update our Return & Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

We hope this Return & Refund Policy provides clarity and transparency regarding our procedures and commitments to you, our valued customer. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.